Employee Wellness

The County provides a variety of programs and resources to encourage and support employee wellness.

OC Healthy Steps: Annual Health and Wellness Program

At the County of Orange, our employees’ health and wellness are a top priority for us.

To help employees meet their health goals, the County provides a variety of programs and resources to encourage and support employee wellness. In addition to accessing these through your health plan, the County’s Wellness Vendor, StayWell, provides interactive, personalized tools to support your wellness goals.

To increase awareness of health risks and to provide opportunities to improve or maintain your health, eligible employees are encouraged to participate in the annual OC Healthy Steps (OCHS) program period to receive a wellness credit toward their County health plan costs. 

 
All employees are encouraged to log in to the StayWell portal at ochsstaywell.com to learn more about the OCHS Wellness Credit and the personalized programs and resources available.

If you have questions about the program or need assistance, please call StayWell Customer Service at 1-800-492-9812.

 

The recent OCHS program period ended on August 20, 2021. If you have questions about your completion status for your OC Healthy Steps Wellness Credit or need to file an appeal for your 2022 OC Healthy Steps Wellness Credit, please call the OC Healthy Steps/StayWell Customer Service at 1-800-492-9812. Appeals can be accepted through January 31, 2022.

If you are filing an appeal, Customer Service will ask you questions such as your name (as it appears in the County payroll), Employee ID, and reason for your appeal. If it is determined that additional information or documentation is needed for your appeal to be completed, you will be contacted and given instructions on how and where to submit the documentation. Your appeal will be reviewed by the Appeals Committee. The County will notify you in writing via mail of the decision. The expected turnaround time to receive an appeal determination is 2-4 weeks.

Please note that if you are asked to submit additional documentation, the following will be required: 

Health Risk Assessment (HRA):

  • Copy of assessment results page (with actual results redacted)
  • Copy of screenshot from StayWell website showing completion
  • Any HRA partially completed or completed after August 20th will not constitute completion of the step

Non-Smoker Attestation:

  • Copy of Non-Smoker Attestation page with a response
  • Copy of screenshot from the StayWell website showing completion
  • Any attestations completed after August 20th will not constitute completion of the step

If you do not have documentation verifying the steps were completed, you must include any extenuating circumstances that prevented you from completing the steps during the designated participation period. Appeals due to extenuating circumstances should include any corresponding documentation necessary to support the extenuating circumstances.

Without either documentation verifying completion or valid extenuating circumstances, the appeal will be denied. Appeals will be accepted through January 31, 2022. Please allow a minimum of two weeks for your appeal to be reviewed.