To speak with each benefit plan directly, contact plan Member Services: (health plans, health care and dependent care reimbursement accounts, and other supplemental benefit programs). For individual plan phone number and websites go to ocgov.com/gov/hr/eb.
- Call or log on to your health plan directly to:
- Request an ID card
- Find or change a provider or medical group
- Confirm your coverage and covered dependents
- Verify covered services, copayments, deductibles, etc.
- Verify reimbursement account balances
If you recently made a new election, but have not yet received an ID card and need to make an immediate medical appointment or fill a prescription:
- Call the member services department of your health plan who will be able to assist you in obtaining your health plan ID number and accessing services. Most providers can verify coverage and process claims/prescriptions electronically without an ID card as long as the proper identification numbers are provided.
- You may be able to print a temporary ID card from your health plan's website.
- If your health plan does not show your election has been updated yet in their system and is unable to assist you further, call the Benefits Service Center at 1-833-476-2347 and a Benefits Specialist can conduct a "Manual Eligibility Update" with your health plan.
If your payroll deduction (Employee) or your June pension deduction (Retiree) was incorrect:
Log on to
My OC Benefits™ at mybenefits.ocgov.com or call the Benefits Service Center to confirm you are enrolled in the correct plan and coverage tier. If your coverage is correct, however your deduction was not, a representative can escalate your issue so the necessary research and resolution can be completed.
County of Orange Message Line (714) 834-6282:
- To report urgent issues for the first time
- To notify the County of urgent issues previously reported that are still not resolved
- If you already reported and issue to the Benefits Service Center but have never received a call back
- If you are a new employee or a current employee with a recent status change and did not make your elections before May 22, 2020
- If you are a new retiree or a current retiree with a recent status change and did not make your elections before May 22, 2020.
If you receive a bill for services that should be covered by your health plan:
First, call your health plan to determine if a simple processing error occurred. If the error is related to your coverage election, call the Benefits Center and a Benefits Specialist can escalate.
