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Contact Information & Provider/Member Services

For Benefits Eligibility and Enrollment go to My OC Benefits™ at my benefits.ocgov.com or call the Benefits Service Center at 1-833-476-2347 and speak to a representative between 8 a.m. and 6 p.m. Pacific time, Monday through Friday. You may also leave a message with Employee Benefits Customer Service at 1-714-834-6282. All calls will be returned within 24 hours.

Check out our resource about After Hours/Weekends: What to do if it's after hours or the weekend

Logging in for the first time?

Select New User?:

  • Enter the last four digits of your Social Security Number and your date of birth
  • Next, follow the prompts to create your user ID, password and Benefits Service Center PIN  

 

PPO Plans: Wellwise Choice, Wellwise Retiree, Sharewell Choice,
Sharewell Retiree, Anthem Blue Cross

  • Claims Administrator - Blue Shield of California
    Blue Shield PPO Network
    https://myoptions.blueshieldca.com/oc
    1-888-235-1767
  • Transparency in Coverage - Machine Readable Files

    The information available through the below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for consumer/member use.

     Access files

     To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page.

  • Prescription Drug Card & Mail Order Program Administrator
    (Wellwise & Sharewell Active and Retiree PPO Medical Plans)

            OptumRX 
            www.OptumRx.com
            1-800-573-3583

HMO Plans

  • Transparency in Coverage - Machine Readable Files

    Under the Transparency in Coverage Rule, issued in 2020 by the U.S. Department of Health & Human Services, U.S. Department of Labor and U.S. Department of the Treasury, health plans (which includes clients who sponsor employee benefit plans) and health insurance issuers must publish Machine-Readable Files (MRF). The information available through the below link is provided in good faith to comply with the MRF provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for consumer/member use.

    https://www.cigna.com/legal/compliance/machine-readable-files

PPO Benefits and Coverage/Claims Information

PPO Hospital Precertification Review

PPO Network

Management & Attorney Dental Plan

The Pathway to Wellness Program

Attorney and Management Life Insurance

Attorney and Management Short-term and Long-term Disability

            1-833-786-5639 - Claim Intake Service Center